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Warranty

TD at Home™
Limited warranty against defects

The benefits provided by this warranty are in addition to other rights and remedies available to a consumer under Australian consumer laws

  1. Who is giving this warranty: Tint Design Pty Ltd (ACN 074 726 748) (we, us or our) gives this warranty.  Our contact details are:

Address: 1/209 Liverpool Road, Kilsyth, Victoria, 3137 Australia

Tel: 1300 834 663

E-mail: sales@tdathome.com.au

  1. What we will do at our cost: If your TD at Home™ product, or any component of it, malfunctions during the warranty period (see below) due to defective components or workmanship, subject to the terms and conditions set out below, we will, at our option, at our cost, either:
  • repair the defective product or component; or
  • replace the defective product or component with the same or comparable product or component.

If we decide to repair the defective product or component, we will be responsible for the costs of repairs, and labour.  Any defective product or component we decide to replace, and any defective component removed in the course of repairs, will become our property.

We will also pay for the costs of transporting the repaired or replacement product to you, using a means of transport/carrier of our choice.

There are some costs you may have to pay if you make a claim under this warranty: refer to section 6 below.

  1. Warranty period:  The warranty period is:
    1. 5 years for the base product (not including the print); and
    2. 2 years for the print on the base product

from the date you purchase your product.  Please keep your original invoice or receipt for payment for the product as proof of purchase.  If we carry out any warranty work on your product or any component of it during the warranty period, that will not extend or renew the warranty period for the product, or for any replacement product or components that we provide as part of the warranty work.

  1. This warranty is not transferable:  Only the original purchaser of our product (when purchased new from us, from a retailer or from an installer of the product) may rely on this warranty.  It is not transferable to subsequent purchasers of the product.
  2. What you need to do to claim under this warranty:  If you believe you have a claim under this warranty, please contact us by telephone or email using the contact details set out in section 1 above. If you email us, or leave a telephone message for us, please ensure you leave your name and your email address and/or a daytime telephone number so that we can contact you.  Once we have made an initial assessment of your claim, we will let you know what action we will take.  We may ask you to send us your original invoice or receipt for payment for the product as proof of your entitlement to make a claim.
  3. Costs you may have to pay:  If you make a valid claim under this warranty, you will have to pay the costs of:
  • removing the product.  We will not be responsible for any loss or damage suffered by you, for example to any paint or plaster, as a result of removing the product;
  • transporting or shipping the repaired or replacement product from your premises to us (at our address, as set out in section 1 above). We recommend that, where possible, you use the original packaging a product came in when returning it so as to minimise the risk of damage in transit; and
  • reinstalling the repaired or replacement product.  

If, on inspecting your product, we determined that the product was not defective, or that any defect in your product was not covered by this warranty, we would let you know.  In that case:

  • you will have to pay the costs of transporting or shipping the product back to you, if you wanted the product returned.  If you tell us you do not want the product returned, do not agree to pay return transport/shipping costs or you do not make arrangements to collect the product from us within 2 months after we notify you, the product will become our property (without our being required to pay you), and we may dispose of it at our discretion; and
  • if you still wanted us to repair your product, you would also be responsible for the costs of the repair.

We would let you know what the above costs were and seek your authorisation to charge you, before sending the product back to you or effecting any out of warranty repairs.

This does not limit your rights under the Australian Consumer Law.

  1. What is not covered by this warranty:  This warranty does not cover or apply to any of the following:
  • Any consequential or indirect loss, costs or damages which you suffer or incur;
  • The costs described in section 6 above;
  • Deliberate or negligent damage, or damage caused by failing to follow operating instructions;
  • Products which have been stored incorrectly, used inappropriately, abused or misused;
  • Products which are not specified by us as being suitable for outdoor use having been placed, installed or used outdoors;
  • Damage caused by products being placed in direct sunlight;
  • Any damaged caused by water or immersion of a product in water (except to the extent that the product is to be used in a wet environment in accordance with our instructions);
  • Damage caused by acts of God (including but not limited to lightning, flood, cyclone, earthquake or unusually severe weather);
  • Damage caused by you;
  • Damage caused by vermin or insects;
  • Damage caused during the transportation of products (except where we arranged transport);
  • Cases where no fault or defect in the product or its components could be found by us (in which case, please refer to paragraph 8 below);
  • Incorrect installation of products which have been installed by anyone not authorised by us in writing; and
  • Products or their components which have been repaired or modified by anyone not authorised by us in writing.
Your additional legal rights if you are a consumer:  Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.